Supervisor Visitor Services

2 days ago

Perth, Western Australia The Perth Mint Full time

Competitive salary, offering between $ 80 000 and $ 90 000 per annum
- Unique products and services with a global reputation and footprint
- Permanent role within a unique historical organisation

**ABOUT THE ROLE**:
In this role you will supervise and lead a team of Tour Guides and Visitor Service Officers whilst overseeing the daily operations of tours, reception, and medallions services.

**ABOUT US**

Welcome to The Perth Mint, where golden career opportunities await.

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

There's no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians.

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you'll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you'll be empowered to change roles with training and internal mobility.

**ABOUT YOU**

We are looking for a dynamic, self-motivated individual who works well in a team environment, enjoys a challenge, has leadership experience, great customer service skills and wants to make a difference.

**Your role as a Supervisor Visitor Services**:

- Monitor customer service and resolve customer complaints.
- Ensure the Exhibition and Visitor Service (reception) areas are adequately staffed.
- Initiate resolution of AV and maintenance issues and manage HSE incident reporting.
- Conduct Heritage Tours and Gold Pours as required.
- Monitor the standards of tours and gold pouring performances to ensure consistently high visitor satisfaction levels.
- Oversee training of Visitor Service officers
- Oversee the operations of the medallions area: coordinating medallion supplies, designing, engraving and dispatch of medallions for walk-in, on-line, and corporate customers.

**EXPERIENCE**
- Demonstrated experience in customer service and leadership of a team
- Demonstrated experience in venue management or operations.

**Our benefits**:

- Flexible work including purchased leave, leave at half pay and access to pro-rata long service leave
- Paid and unpaid parental leave
- Training and development
- Competitive salaries and employee discounts
- Charity and volunteer initiatives
- Income protection after an accident or illness
- Health and wellness programs, including an Employee Assistance Program
- Salary sacrifice - superannuation contributions.

**_ Our Commitment to Inclusion:_**

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.
- To learn more about our diversity and inclusion initiatives please visit our _website_._

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