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Senior CRM Manager

2 months ago

Sydney, New South Wales, Australia Tpg Telecom Full time
Unlock Your Potential as a Senior CRM Manager at TPG Telecom

TPG Telecom is seeking a highly skilled Senior CRM Manager to join our team. As a key member of our customer experience team, you will be responsible for driving customer activation, engagement, and retention through CRM automation and triggered lifecycle campaigns.

Key Responsibilities:

  • Manage multi-channel customer lifecycle campaigns using Braze
  • Identify opportunities to maximize usage of Braze features
  • Monitor and analyze campaign performance, providing insights and recommendations on CRM performance and business KPIs
  • Lead technical solutions for Braze integrations

Requirements:

  • Extensive knowledge of and experience in Braze CRM
  • Substantial experience within a technical CRM role
  • Strong coding experience - HTML and solid knowledge of algorithms & data structures
  • Experienced in building personalized journeys, lifecycle automations
  • A team player with outstanding communication skills at all levels

What We Offer:

  • Flexible hybrid way of working (from home and office)
  • 'Stay Connected Mobile' – Access to a free mobile plan
  • 'Stay Connected NBN' – Access to a free NBN 100 plan
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

At TPG Telecom, we're committed to creating an accessible workplace where everyone feels safe to bring their authentic self to work. If you think this role is a great fit for you, we encourage you to apply. Learn more about life at TPG Telecom here.

TPG Telecom acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.