Customer Care Specialist

4 weeks ago


Sydney, New South Wales, Australia KinCare Full time
About the Role

We are seeking a highly skilled Customer Care Consultant to join our team at KinCare. As a key member of our Commonwealth Home Support Programme (CHSP) team, you will play a vital role in supporting our CHSP customers.

About the CHSP

The CHSP is a government-funded program that helps older individuals remain independent and continue living in their homes and communities for as long as possible. As a Customer Care Consultant, you will coordinate CHSP services, ensuring that our customers receive the best possible experience.

Your Key Responsibilities

  • Coordinate CHSP services to meet customer needs
  • Review and update care plans to ensure customer needs are met
  • Manage incidents, complaints, and requests in line with company policies
  • Work closely with stakeholders to ensure seamless service delivery

About You

To succeed in this role, you will need:

  • Strong customer experience focus, ideally from working in a CHSP coordination role or similar
  • Previous experience in office/administration
  • Excellent communication and relationship-building skills
  • Ability to manage multiple priorities, meet deadlines, and work proactively
  • Advanced computer skills, including Word, Excel, PowerPoint, and database management

About KinCare

KinCare is a family-oriented company that prioritizes work-life balance. We empower elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. Our vision is to enable our customers to live the life they choose.

We are a 2023 Circle Back Initiative Employer, committed to responding to every applicant. If you are passionate about delivering exceptional customer care and making a difference in the lives of our customers, we encourage you to apply.



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