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VP of Customer Experience Practice Lead

2 months ago

Melbourne, Victoria, Australia Gentrack Ltd (Global) Full time

This is a unique opportunity to lead the customer experience practice at Gentrack Ltd (Global), a leading company in the utilities sector. With a strong focus on innovation and sustainability, Gentrack is driving change through technology and delivering great customer experiences.

**About the Role**

The Customer Experience Practice Lead will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty. This will involve working closely with cross-functional teams to design and deliver customer-centric solutions that meet the needs of Gentrack's customers.

**Key Responsibilities**

  • Develop and implement customer experience strategies that drive customer satisfaction and loyalty
  • Work closely with cross-functional teams to design and deliver customer-centric solutions
  • Conduct customer research and analysis to inform customer experience strategies
  • Measure and report on customer experience metrics to inform business decisions

**What You'll Need**

To be successful in this role, you'll need to have a strong understanding of customer experience principles and practices. You'll also need to be able to work effectively in a fast-paced environment and collaborate with cross-functional teams to deliver results.

**Why Gentrack?**

Gentrack is a company that is passionate about making a positive impact on the world. We're driven by our values of respect for the planet, respect for our customers, and respect for each other. If you share these values and are looking for a challenging and rewarding role, we'd love to hear from you.