VP of Customer Experience Practice Lead

4 weeks ago


Melbourne, Victoria, Australia Gentrack Full time
About Gentrack

Gentrack is a leading provider of innovative cleantech solutions to utilities across the world. We are driven by our passion to create positive impact and help utilities rebuild for a more sustainable future.

The Opportunity

We are seeking a highly skilled and experienced VP of Customer Experience Practice Lead to join our team. As a key member of our leadership team, you will play a crucial part in driving transformative change within the company towards an outside-in view of the customer experience.

Key Responsibilities
  • Lead the development of our customer experience strategy and practice
  • Collaborate with customers to optimize designs and contribute significantly to project proposals
  • Oversee the technical intricacies of large-scale software implementations and mentor teams to excellence
  • Manage project budgets and ensure effective analysis, design, programming, and testing
  • Provide insights and leadership to product and development teams in the evolution of customer-facing products
  • Lead and mentor team members at all levels, cultivating a culture of continuous improvement
Requirements
  • Leadership skills and ability to work at pace with an innovative mindset
  • Strong commercial acumen to balance opportunity across the group
  • Technical depth to lead the team in generating architecture and design artifacts
  • Excellent stakeholder engagement skills and ability to stay updated on Gentrack business plans, products, and future developments
  • Hands-on experience in utilities customer experience and Salesforce expertise
What We Offer
  • Personal growth and progression in a global, winning high-growth organization
  • Opportunity to build a legacy and make your mark in a pioneering and innovative company
  • Vibrant culture with people passionate about transformation and making a difference
  • Competitive reward package that truly awards top talent
  • Chance to make a true impact on society and the planet


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