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Senior Claims Analyst, Asia Pacific Claims Group
2 months ago
We are seeking a highly skilled Senior Claims Analyst to join our Asia Pacific Claims Group. As a key member of our team, you will be responsible for investigating, evaluating, and resolving claims made against our insurance policies in relation to Casualty, Professional Indemnity, and Healthcare.
Key Responsibilities:- Review allocated cases and achieve settlement within designated personal authority level, in line with established standards, procedures, and guidance provided.
- Identify non-standard or complex claims and escalate to supervisor to ensure they are handled appropriately.
- Conduct pro-active settlement through negotiation, mediation, global settlement, or litigation and escalate to supervisor when necessary.
- Identify suspicious or fraudulent claims and escalate to supervisor for appropriate actions.
- Manage customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
- Organize and use approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers.
- Support more experienced colleagues in the handling of non-standard cases.
- Assist in preparation of reports or analysis where necessary.
- Provide administrative support as required.
- Ensure compliance with all legal, regulatory, and policy requirements internally and externally.
- Relevant academic qualifications (A-level or diploma graduates or the equivalent), or Law graduate.
- Minimum 4 years' solid working experience in Casualty, Professional Indemnity, and/or Healthcare claims, or Law graduate with experience of 3rd party claims.
- Certificate of General Insurance (CGI) / ANZII or ACII / Law Degree.
- Be a team player and able to work independently and under pressure.
- Possess good interpersonal skills and customer service-oriented attitude.
We are an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We are very proud of the quality of our team members and are committed to providing a supportive and inclusive work environment.
