Senior Claims Analyst, Asia Pacific Claims Group

4 weeks ago

Sydney, New South Wales, Australia Allied World Assurance Company Holdings Full time

Job Summary:

We are seeking a skilled Claims Analyst to join our Asia Pacific Claims Group. As a key member of our team, you will investigate, evaluate, and resolve claims made against our insurance policies in relation to Casualty, Professional Indemnity, and Healthcare.

Key Responsibilities:

  • Review allocated cases and achieve settlement within designated personal authority level, in line with established standards, procedures, and guidance provided.
  • Identify non-standard or complex claims and escalate to supervisor to ensure they are handled appropriately.
  • Conduct pro-active settlement through negotiation, mediation, global settlement, or litigation and escalate to supervisor when necessary.
  • Identify suspicious or fraudulent claims and escalate to supervisor for appropriate actions.
  • Manage customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
  • Organize and use approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers.
  • Support more experienced colleagues in the handling of non-standard cases.
  • Assist in preparation of reports or analysis where necessary.
  • Provide administrative support as required.
  • Ensure compliance with all legal, regulatory, and policy requirements internally and externally.

Requirements:

  • Relevant academic qualifications (A-level or diploma graduates or the equivalent), or Law graduate.
  • Minimum 4 years' solid working experience in Casualty, Professional Indemnity, and/or Healthcare claims, or Law graduate with experience of 3rd party claims.
  • Certificate of General Insurance (CGI) / ANZII or ACII / Law Degree.
  • Be a team player and able to work independently and under pressure.
  • Possess good interpersonal skills and customer service-oriented attitude.

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