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Claims Performance Analyst

2 months ago

Sydney, New South Wales, Australia Vero Insurance Full time

About the Role:

We are seeking a highly skilled and experienced Claims Performance Analyst to join our team. As a Claims Performance Analyst, you will be responsible for understanding the drivers of scheme performance and Claims performance problems/issues.

Key Responsibilities:

  • Design and develop key performance metrics using internal and external data and research to drive best-in-class claims management.
  • Maintain an understanding of scheme performance through operational performance and actuarial lenses, and changes in day-to-day claims and injury management processes.
  • Provide monthly insights about claims performance within and across schemes, including internal and external factors and trends impacting claims performance.
  • Provide analysis of the claims value chain to ensure Claims business is working towards best-in-class performance to meet scorecard/business goals.
  • Work closely with the Claims business to identify poor-performing segments or parts of the value chain that warrant deeper investigation of drivers of performance.
  • Conduct deep dive investigations, taking into account various scheme nuances which can limit the levers available to the Claims business.

About You:

  • Degree in Actuary, Statistics, Business, Commerce, or another relevant field is mandatory.
  • Demonstrated experience in data analytics, biostatistics, actuarial, business, and industry fields is required.
  • Ability to strike a balance between critical thinking and hands-on analysis using tools and packages such as SAS, SQL, Tableau, etc.
  • Developed general insurance and claims knowledge is essential.

Vero Insurance is committed to making a difference in the lives of our customers and the communities we serve. Our Claims teams provide support and understanding for customers in their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. We are seeking someone who can pick up the ins and outs of insurance processes and deliver it to customers in a refreshingly simple way.