Claims Management Specialist
2 weeks ago
At our organization, we strive to create a culture that is inclusive, diverse and fair. Our employees are valued assets, and we invest in their growth and well-being.
The role of Claims Officer is critical to our success. You will be responsible for managing a portfolio of claims end-to-end, taking recovery action on appropriate claim files, determining liability and communicating outcomes, and establishing effective relationships with internal and external customers.
We are looking for a proactive and customer service-focused individual who can join our established team. Previous experience in claims management is highly desirable, but not essential. If you have a strong work ethic, excellent communication skills, and a passion for delivering exceptional customer service, we want to hear from you.
Key responsibilities include:
- Receiving notifications and service enquiries
- Managing assigned claims from start to finish
- Taking recovery action on claim files as required
- Determining liability and communicating outcomes to customers
- Establishing and maintaining effective working relationships with internal and external customers
Our organization operates by cooperative principles to support the industry in Australia and New Zealand. We provide a range of products and services, including risk protection, equipment finance, trade events, travel services, fuel cards, and online access to knowledge-based products and services.
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