Community Customer Advocate

3 days ago


Bendigo, Victoria, Australia beBeeCustomerService Full time $60,000 - $85,000

As a key member of our dynamic team, you will play a pivotal role in delivering exceptional customer service experiences. This role allows you to be part of a community-driven organization that prioritizes the well-being of its customers.

Key Responsibilities
  • You will be responsible for addressing customer inquiries about mobile-related issues via phone and live chat, ensuring prompt and effective resolution of their concerns.
  • Deal with billing issues and provide troubleshooting assistance to resolve complex problems.
  • Work in a fast-paced environment, prioritizing tasks and managing time effectively to meet deadlines.

Training and Development

Our comprehensive training and development program is designed to equip you with the skills and knowledge required to excel in this role. You will receive support and guidance from experienced professionals within our inclusive culture.

Requirements

  • Proven experience in delivering excellent customer service in contact centres, hospitality or retail environments.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Able to work well under pressure and thrive in a dynamic environment where no two days are ever the same.


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