Parts Interpreter Specialist
18 hours ago
About the Role
We are seeking a highly skilled and motivated Parts Interpreter Specialist to join our team at James Frizelle`s Automotive Group. The successful candidate will have a strong passion for delivering exceptional customer service and a willingness to learn and grow with our company.
Key Responsibilities:
- Liaise with customers to assist with Spare Parts and Accessories enquiries
- Utilize Manufacturer EPC (Electronic Parts Catalogue) to determine required parts
- Source and locate parts through online Manufacturer's portal
- Produce quotes for Panel Shops and Mechanical Workshops
- Process customer orders and/or quotes through the DMS system (ERA)
- Assist with stock checking and order processing
- Collaborate with the team to maintain a high level of customer satisfaction
Requirements:
- Experience in the automotive industry or with genuine parts preferred, but we are open to training eager learners
- Exceptional interpersonal and customer service skills
- Proficiency in Microsoft Excel, Word, and Outlook
- Ability to work well under pressure
What We Offer:
- Employee Assistance Program (EAP)
- Training Pathway and Growth opportunities
- Supportive environment with ongoing feedback and guidance
- Discounted Bupa Private Health Insurance
- Exclusive discounts with our Samsung Partnership Program
- Discounted Gym memberships
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