Strategic Customer Experience Manager

3 days ago

Geelong, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $110,000
Customer Success SpecialistWe are seeking a highly skilled Customer Success Specialist to drive customer success initiatives and lead a small team. This role is responsible for managing customer relationships, delivering results, and ensuring seamless service levels.Key Responsibilities:
  • Manage job submissions for rates, water notices, and other customer jobs.
  • Conduct post-run reviews and proactive customer calls.
  • Plan and schedule jobs, coordinating with data, development, and production teams.
  • Monitor stock orders and levels for customers.
  • Prepare and issue customer invoices and maintain accurate job records.
  • Generate operational reports and recommend process improvements.
  • Lead and mentor a small team, ensuring KPIs and service levels are met.
Required Skills and Qualifications:
  • Experience in a customer success, client services, or operations coordination role.
  • Strong administrative and organizational skills, with high attention to detail.
  • Job scheduling, invoicing, and reporting experience.
  • Proven ability to manage customer relationships and handle escalations professionally.
  • Team leadership experience (small team or supervisory role).
  • Cross-functional collaboration and problem-solving skills.
  • Proficiency in Microsoft Office, CRM systems, and ERP or job management tools.

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