Client Relationship Specialist

1 day ago

Brisbane, Queensland, Australia beBeeService Full time $64,000 - $88,000

Client Solutions Role

As a Client Solutions Specialist, you will be the first point of contact for clients and financial advisors, delivering exceptional service via phone, email, and web chat.

  • Handle inbound calls and emails from clients and financial advisors to provide accurate information and support across superannuation, insurance, investments, and pensions.

  • Address enquiries and resolve issues in an efficient and professional manner while maintaining accurate and up-to-date records of all client interactions.

  • Collaborate with a diverse team to meet and exceed performance targets by upholding high service standards in every interaction.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills to effectively communicate with clients and colleagues.

  • Strong interpersonal skills and a genuine passion for helping others to deliver exceptional service.

  • A positive attitude with a commitment to delivering high-quality work and meeting deadlines.

  • The ability to learn and adapt to new information, systems, and processes quickly.

  • Availability to work a rotating roster between 8 am and 8 pm, Monday to Friday, with flexibility to do more hours if needed.

  • Comfortable working in a hybrid model (minimum 2 days in the office per week) with the flexibility to work remotely when required.

  • No prior financial services experience is required — comprehensive training will be provided.

  • A background or interest in superannuation, insurance, investments, and pensions would be beneficial.

Benefits:

  • Flexibility to work from home or in the office, depending on your preference.

  • Opportunities for career growth and professional development.

  • A supportive and inclusive work environment that values diversity and promotes work-life balance.

  • Competitive salary and benefits package.

What We Offer:

We are committed to creating a workplace that is inclusive, respectful, and supports the well-being of all employees. If you are passionate about delivering exceptional service and want to join a dynamic team, we encourage you to apply.

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