Frontline Healthcare Representative

4 weeks ago


Dandenong, Victoria, Australia Bupa Full time

About Bupa Medical Visa Services

We're growing our network of Visa Medical Assessment Centres to provide a Bupa experience for our visa applicants in the communities where they live. This has created a range of frontline and leadership roles in new purpose-built medical centres and opportunities to grow your career with a global health care brand where our customers are at the heart of everything we do.

About the Role

Our Receptionists are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why.

We're looking for a 12-month Full time Fixed Term Receptionist to join our Dandenong team. As part of our professional Reception and Concierge team, you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach.

Your Key Responsibilities

  • Conducting an identity and security check and escalating any identified risks
  • Processing payments via EFTPOS
  • Confirming customer documentation is completed to requirements and processing forms
  • Confirming which examinations the customer is required to complete and explaining this to the customer
  • Entering required data and information into customer management systems and databases
  • Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process

About You

We're looking for someone with a demonstrated customer focus and a professional, service-orientated and helpful approach. You'll need excellent attention to detail and the ability to deliver accurate and consistent outcomes in a busy and repetitious environment.

What We Offer

  • No late night or overnight shifts or working public holidays
  • A big, supportive team where your contribution is truly valued - our people love working at Bupa
  • Opportunity to build your career with a Global leader in healthcare
  • Significant Bupa product and services discounts
  • Permanent roles also attract performance incentives


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