Full-time Receptionist

6 months ago

Dandenong, Australia Dental Corporation Full time
Your opportunity: Be at the heart of helping people live longer, healthier, happier lives.You might think you know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health assessments on behalf of the Australian Government via Bupa Medical Visa Services, for people who are applying for visas to live, work or study in Australia.As part of our commitment to delivering exceptional customer service, we’re growing our network of Visa Medical Assessment Centres so we can provide a Bupa experience for our visa applicants in the communities where they live. This has created a range of frontline and leadership roles in new purpose-built medical centres and opportunities to grow your career with a global health care brand where our customers are at the heart of everything we do. About the role: Our Receptionists are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why. We’re looking for: Full-time Receptionists to join our Dandenong team Full-time fixed term contracts - ending June 2024 with room for extension or permanency
Working across a rotational roster between the hours of 7am and 7pm Monday to Friday & weekends from 8-4pm (weekend penalty rates apply) As part of our professional Reception and Concierge team you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach. You will be adhering to established process and procedure accurately to assist customers through the steps of the assessment process, including:  conducting an identity and security check and escalate any identified risks  processing payments via EFTPOS  confirming customer documentation is completed to requirements and processing forms  confirming which examinations the customer is required to complete and explaining this to the customer  entering required data and information into customer management systems and databases  explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process About You Our Receptionists come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:  Demonstrated customer focus and a professional, service-orientated and helpful approach  Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment  Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely  Sound IT and computer skills  The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets. Be at the heart of it with Bupa: This isn’t your average Receptionist position. This is your opportunity to join a warm and supportive team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in the heart of Dandenong.The benefits of working with Bupa including:  No late night or overnight shifts or working public holidays  A big, supportive team where your contribution is truly valued - our people love working at Bupa  Opportunity to build your career with a Global leader in healthcare  Significant Bupa product and services discounts  Permanent roles also attract performance incentives Apply now  We'll start interviewing as soon as we receive your application.A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It’s a promise to our customers to change lives for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.To learn more about working at Bupa please visit our website: www.bupa.com.au/careersBupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.

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