All-Rounder - Multi-Skilled Hospitality Professional

4 weeks ago


Lake Saint Clair, Australia The NRMA Full time
Job Overview

We are seeking a skilled and versatile All-Rounder to join our team at NRMA Parks and Resorts. As a key member of our hospitality operations team, you will be responsible for delivering exceptional guest experiences across multiple areas of our business, including guest services, housekeeping, and food and beverage.

Key Responsibilities
  • Guest Services: Provide a warm welcome to our guests, manage reservations and bookings, and communicate guest needs to other departments.
  • Housekeeping: Maintain clean and orderly rooms, public areas, and storerooms, ensuring high standards of hygiene and organization.
  • Food and Beverage: Assist with setting up, managing, and hosting breakfast buffets, shared-table dinners, and guest larder lunch packs, while maintaining stock levels and par stock.
Requirements
  • Strong Guest Service Experience: Sound knowledge of NewBook, RoomMaster, Opera, or similar booking systems.
  • Previous Food and Beverage Experience: Demonstrate skills in managing food and beverage operations, including setup, management, and hosting.
  • Previous Housekeeping Experience: Proven ability to maintain high standards of cleanliness and organization in a fast-paced environment.
  • Certificate II in Hospitality (Operations): Equivalent experience or certification in hospitality operations.
  • Problem-Solving Skills: Apply mathematical skills in a workplace context to resolve problems efficiently.
  • Flexibility: Willingness to work across multiple areas of the business, adapting to changing priorities and demands.
  • Excellent Customer Service Skills: Engage with guests, providing great conversations and ensuring exceptional experiences.
  • Vibrant Attitude: Work effectively as part of a busy team, demonstrating enthusiasm, pride, and a positive attitude.
  • Good Time Management: Prioritize tasks, manage time efficiently, and maintain high standards of attention to detail.
  • Current RSA Accreditation: Do Food Safely certificate of completion.
  • English Language Skills: Fluent English communication and comprehension skills.
  • Current Driver's License and Car: Essential for living in a remote location.
What's in it for You?

At NRMA Parks and Resorts, we offer more than just great discounts. Our benefits include:

  • Travel Discounts: SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • Complimentary myNRMA Membership: Free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more.
  • My Thanks Reward and Recognition Program: Celebrate and recognize your contributions to our team's success.
  • Employee Referral Program: Eligible for a referral bonus of up to $2,000.
  • Grow, Progress, or Relocate: Opportunities to move around the country to one of our many other holiday parks or resorts.
Know You Belong:

We celebrate and welcome difference, creating an inclusive workplace where our people feel respected, heard, valued, and connected. We welcome people from all walks of life and embrace unique perspectives.



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