Hospitality Team Member
3 days ago
We are seeking a highly skilled and enthusiastic individual to join our team as a Hospitality Team Member. This role offers a unique opportunity to work in various areas of the business, including guest services, housekeeping, and food and beverage.
About the RoleThis is an exciting opportunity for someone who is passionate about delivering exceptional customer service and working in a fast-paced environment. As a Hospitality Team Member, you will be responsible for providing a warm welcome to guests, handling reservations and bookings, and communicating with other departments to ensure seamless operations.
Key Responsibilities- Providing exceptional customer service and ensuring guest satisfaction
- Handling reservations and bookings efficiently and effectively
- Communicating with other departments to ensure smooth operations
- Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or similar booking systems
- Previous food and beverage experience
- Previous housekeeping experience
- Certificate II in Hospitality (Operations) or equivalent experience
- Problem-solving skills and ability to apply mathematical skills in a workplace context
- Flexibility to work across other areas of the business if required
- Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
- Complimentary myNRMA membership with free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more
- Our reward and recognition program 'My Thanks'
- Employee referral program with a referral bonus of up to $2000
- Opportunities for growth, progress, or relocation within the company
At NRMA Parks and Resorts, we celebrate and welcome diversity and create an inclusive workplace where employees feel respected, heard, valued, and connected. We offer a dynamic and supportive work environment that encourages teamwork and professional growth.
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