Journeyman Hospitality Specialist

2 weeks ago


Lake Saint Clair, Australia Pumphouse Point Full time
About Us

Pumphouse Point is a leading hospitality provider, committed to delivering exceptional experiences for our guests.

Salary & Benefits

We offer a competitive salary of $65,000 - $70,000 per annum, along with a range of benefits including travel discounts, complimentary myNRMA membership, and an employee referral program.

Job Description

This role involves working in various areas of our business, including guest services, housekeeping, and food and beverage. You will provide an exceptional experience to our guests by working in your skilled area or multiple areas of the business.

  • You will be a friendly face to welcome guests, handle reservations and bookings, and communicate guest needs to other departments.
  • As part of our housekeeping team, you will be responsible for cleaning and servicing rooms, maintaining clean and orderly storerooms, and restocking linen and cleaning supplies.
  • In food and beverage, you will set up and manage the breakfast buffet, host shared-table dinners, prepare guest larder lunch packs, and restock bars and mini-bars.
Required Skills & Qualifications

To succeed in this role, you will need:

  • Strong Guest Service experience with sound knowledge of booking systems.
  • Previous food and beverage experience.
  • Previous housekeeping experience.
  • A Certificate II in Hospitality (Operations) or equivalent experience.
  • Problem-solving skills, including mathematical skills.
  • Flexibility to work across other areas of the business.
  • An excellent reputation for providing customer service, engaging with guests, and working effectively as part of a team.
  • Good time management and attention to detail.
  • An enthusiastic attitude and passion for your work.
  • A current RSA accreditation and Do Food Safely certificate.
  • English speaking and communication skills.
  • A current driver's license and car (for remote location).
About You

If you are passionate about delivering exceptional customer experiences and have a strong background in hospitality, we would love to hear from you. As part of our inclusive workplace culture, we celebrate and welcome difference, and strive to create a workplace where everyone feels valued, respected, and connected.



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