Expert Customer Advocate

1 week ago

Brisbane, Queensland, Australia beBeeClaims Full time $90,000 - $110,000
Job Description

As a Claims Specialist, you will have the opportunity to make a meaningful impact by providing empathetic support to ensure customers feel understood, reassured, and well cared for during challenging times. This role involves managing your own claims portfolio as the main point of contact for approximately 40 customers.

Your Key Responsibilities:

  • Assess customer claims and guide them through the process of procuring a new vehicle
  • Use proactive communication and sound decision-making to understand and address customer needs, resolve issues, and advocate on their behalf when necessary
  • Support our motor strategy by helping deliver on the promise of getting customers back behind the wheel with minimal delay
  • Proactively work to achieve KPIs and high-level customer outcomes

Required Skills and Qualifications

  • A customer-first mindset with genuine passion for customers and ability to handle sensitive conversations with empathy and professionalism
  • Experience in insurance; prior portfolio management experience is highly regarded
  • Resilience and emotional intelligence; ability to support customers through emotional situations
  • Strong decision-making skills and judgment to find practical solutions and move things forward
  • Ability to manage multiple priorities, stay organized, and deliver great service within timeframes
  • Adaptability; thrives in dynamic, evolving environments

Benefits and Opportunities

  • Employee discounts and rewards with access to more than 400 retailers and discounts across brands and products
  • Study support for eligible employees to broaden career opportunities
  • Parental Leave: 20 weeks for primary carers for permanent employees
  • Wellness initiatives to promote health and financial wellbeing, including discounts on health insurance and gym memberships

About Our Organisation

We strive to be customer-obsessed, innovative and performance-driven, delivering on our promise to protect what matters and build futures.

  • Customer Experience Advocate

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $82,500

    Job DescriptionWe are seeking a dedicated customer advocate to deliver exceptional experiences and drive positive outcomes for our customers and communities.The successful candidate will have the opportunity to learn, grow, and thrive in a dynamic and collaborative environment.As a key representative of our brand, you will be responsible for providing...

  • Strategic Customer Advocate

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerAdvocate Full time $60,000 - $80,000

    Unlock a world of opportunities as a Strategic Customer Advocate.About the RoleWe are seeking an experienced professional to play a key role in our customer success team. The Strategic Customer Advocate will be responsible for developing and maintaining strong relationships with our customers, ensuring their needs are met and exceeded through exceptional...

  • Customer Experience Advocate

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $99,999

    Job Role: Customer Experience AdvocateAbout the OpportunityWe are committed to delivering exceptional health and employment outcomes for individuals and their support networks.Our team is dedicated to providing tailored services that cater to diverse needs, ensuring the best possible results.To achieve this vision, we require a skilled professional to join...

  • Customer Experience Advocate

    4 days ago

    Brisbane, Queensland, Australia beBeeCommunication Full time $104,000 - $130,878

    Customer Experience AdvocateThis is a rare opportunity to make a meaningful contribution in a role that seamlessly integrates customer service, administration, and coordination.Main Responsibilities:Manage a portfolio of customers from initial contact through to successful resolutionFoster effective collaboration with internal departments to ensure a smooth...

  • Customer Advocate

    2 weeks ago

    Brisbane, Queensland, Australia beBeeAccount Full time $90,000 - $120,000

    Customer Advocate - Brisbane Overview: As a key player in our organization, you will be responsible for driving sales growth and delivering exceptional customer experiences. This role requires a strategic thinker with excellent communication skills and a passion for building long-term relationships. Develop and execute sales strategies to expand our...

  • Customer Service Advocate

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $72,000 - $96,000

    Job Title:Customer Service AdvocateOur organization seeks an experienced Customer Service Advocate to provide exceptional support to our stakeholders.Provide high-quality correspondence and complaints handling services.Respond to written correspondence in a timely and professional manner.Investigate and resolve complaints according to established policies...

  • Customer Advocate

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $118,000

    Job OverviewAs the customer advocate, creating and prioritizing Stories with features defined based on business requirements.Prioritising items in the Product Backlog to best achieve business goals.Determine, manage and review relevant business processes in consultation with respective business owners, to ensure ongoing alignment with business drivers.About...

  • Customer Experience Advocate

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerExperienceAdvocate Full time $50,000 - $55,000

    We are seeking dedicated professionals to fill the role of Customer Experience Advocate. As a key member of our customer care team, you will be responsible for delivering exceptional customer experiences through proactive communication and effective issue resolution.In this role, you will work closely with customers to understand their needs and concerns,...

  • Justice Advocate Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeLegalAdvocate Full time $120,000 - $150,000

    Expert Legal Advocate OpportunityWe are seeking an expert legal advocate to provide high-quality legal services to vulnerable individuals.About the RoleProvide specialist legal support and guidance to clients navigating NDIS Appeals and Administrative Law matters.Represent clients in various legal forums through thorough case preparation, effective advocacy,...

  • Customer Service Advocate

    4 days ago

    Brisbane, Queensland, Australia beBeeCommunication Full time $48,000 - $84,000

    As a Customer Service Advocate, you will play a vital role in delivering exceptional customer experiences. Our team is dedicated to providing unparalleled support and resolving issues efficiently.Key Responsibilities:Analyzing customer inquiries and responding promptlyNegotiating solutions that meet customer needsMaintaining accurate records of customer...