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Team Leader

2 months ago

Sydney, New South Wales, Australia Tal Services Limited Full time
Job Title: Team Manager

About the Role:

Tal Services Limited is seeking an experienced Team Manager to lead a team of Claims Consultants, Claims Service Consultants, and Officers in delivering an outstanding claims experience. The successful candidate will be responsible for managing risk, ensuring regulatory compliance, and driving process improvements to achieve market-leading customer satisfaction.

Key Responsibilities:

  • Champion Process Improvement: Drive localized process enhancements and lead effective change management initiatives to embed improvements within the team, ensuring best practices in claims handling.
  • Contribute to Strategic Projects: Support departmental and company-wide projects as required, ensuring alignment with Tal Services Limited's goals.
  • Stay Informed: Keep up-to-date with life insurance guidelines, processes, and policy changes, ensuring our claims handling and service approach reflects industry best practices and Tal Services Limited's standards.
  • Ad-hoc Duties: Perform other tasks as required to support the team and the business.

Requirements:

  • At least 2 years' experience in a similar team manager role within Financial Services/Insurance Industry or 5 years' experience in a Claims Consultant (or similar) role
  • Strong knowledge of Insurance (Preference given to Life Insurance experience)
  • Demonstrated experience in operational management
  • Excellent communication and presentation skills
  • Sound knowledge of claims handling practices
  • Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements
  • Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
  • Diploma or Cert IV in Life Insurance, or equivalent (desirable)

About Us:

Tal Services Limited values diversity in all its forms and is committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.

What We Offer:

Tal Services Limited is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.