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Data Driven Operations Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeAnalytics Full time $150,000 - $180,000

Transform Complex Data into Actionable Insights

Job Description

We are seeking a strategic and experienced Operations Analytics Lead to join our team. In this role, you will be responsible for developing and implementing dashboard reporting capabilities that turn complex data into actionable insights for the MSO team and our Administrator.

As the trusted expert behind our reporting and analytics capability, you will lead the development of tools, systems, and insights that empower better decisions. Working closely with senior stakeholders and reporting to the Service Optimisation Manager, you will connect the dots between complex data and operational excellence.

  • Develop and Implement Dashboard Reporting Capabilities: Develop and implement dashboard reporting capabilities that turn complex data into actionable insights for the MSO team and our Administrator.
  • Lead Performance Analytics: Lead performance analytics to drive continuous improvement, service quality, and process optimisation.
  • Ensure System Integrity: Ensure system integrity across MSO platforms, maintaining data accuracy and reliability.
  • Deliver Critical Reporting: Deliver critical reporting including APRA and ASIC compliance, ensuring accuracy and timeliness.
  • Develop Financial and Operational Modelling: Develop financial and operational modelling to support business cases for initiatives.
Required Skills and Qualifications

To be successful in this role, you will require the following skills and qualifications:

  • Extensive Experience: Extensive experience in a similar analytics operations lead role, ideally within superannuation or financial services.
  • Strong Background: Strong background in handling operational data, incident management and complaint management process.
  • Proven Ability: Proven ability to develop and manage dashboards and reporting tools (Atlassian, Power BI and Excel).
  • Experience in Financial Modelling: Experience in financial modelling, business case analysis, and data interpretation.
  • Sharp Eye for Insights: A sharp eye for insights — you know how to translate complex data into meaningful actions.
  • Excellent Stakeholder Engagement: Excellent stakeholder engagement and communication skills (verbal, written and presentation).
  • Knowledge of Agile Methodologies: Knowledge of Agile methodologies, practices and ways of working.
  • Tertiary Qualifications: Tertiary qualifications in technology, data science, analytics, or a related field (certifications highly regarded).
Benefits

As a valued member of our team, you will enjoy a range of benefits including:

  • Leave Entitlements: Leave entitlements including up to 6 extra days at year end, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave.
  • Professional Development Opportunities: Professional development opportunities including up to $5k per year for professional development and up to 8 days professional development leave, HESTA scholarships and access to premium learning tools.
  • Health and Wellbeing Support: Health and wellbeing support including free annual flu shots and skin checks, social events, and an employee assistance program available 24/7.
  • Financial Benefits: Financial benefits including up to 15% super, financial planning support, end of year payment for Enterprise Agreement-covered employees, incentives for employee referrals, and novated lease options.
Why Join Our Team?

At HESTA, we celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, people who are physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

If you require reasonable adjustments during your application or recruitment process, please reach out to us and we'll respond to discuss.

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