Victims Support Liaison
2 days ago
As a Contact Centre Officer, you will be responsible for providing support and advice to victims of crime. Your expertise in contact centre operations will enable you to effectively respond to clients and stakeholders.
You will utilise your skills to provide up-to-date information on victim financial entitlements and referral pathways. This will involve communicating clearly and accurately with clients, stakeholders and other relevant parties.
Key responsibilities include:
- Providing information and authoritative advice on the Victims of Crime Financial Assistance Scheme.
- Acting as the first point of contact for FAS enquiries by responding to calls and written enquiries from victims and service providers.
- Providing advice on victim financial entitlements and referral pathways to victims of crime.
To be successful in this role, you will need:
- Experience in the delivery of victim support services or similar services working with people affected by trauma.
- Experience responding to and communicating with victim/survivors in a sensitive, respectful, and empathetic manner.
- Commitment to pursuing a culturally safe workplace and organisation, aligned with the principle of self-determination.
- Understanding of the nature and dynamics of family violence and sexual assault.
- Experience using Salesforce, Genesys or other similar case management systems.
A relevant qualification and/or experience in community services, social work, criminology, psychology, victim services and/or family violence is desirable.
BenefitsThe Department of Justice and Community Safety is committed to creating a child safe environment. We are an equal opportunity employer.
-
Melbourne, Victoria, Australia Victorian Government Full time $97,955 - $111,142 per yearOverviewWork Type: Fixed-term - Full-timeSalary: $97,955 - $111,142Grade: VPS 4Occupation: Community servicesLocation: Melbourne - CBD and Inner Metro suburbsReference: VG/D02975AUGUST2025At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done....
-
Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $97,955 - $111,142 per yearUtilise your Community Services expertise to provide support and advice to the Victim Services Support and Reform branchA Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 31st June 2028VPS Grade 4: $97,955 - $111,142 plus superannuation.About the Business Unit:Victim Services, Support...
-
Victims of Crime Support Officer
2 days ago
Melbourne, Victoria, Australia beBeeVictims Full time $108,225 - $135,285Job DescriptionAbout us: The Magistrates' Court of Victoria is a jurisdiction within the Victorian justice system, providing justice for the people of Victoria in metropolitan and regional courts. Our Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of all cases that come before Victorian courts each...
-
Support Victims Coordinator
2 days ago
Melbourne, Victoria, Australia beBeeVictim Full time $90,667 - $102,192Victims Support SpecialistUtilize your administrative expertise to support and advise victims of crime, promoting their mental health and wellbeing. As a Victims Support Specialist, you play a critical role in maintaining the Victims Register, serving as the key contact for victims inquiring about it.About the RoleThe specialist employs effective engagement...
-
Victim Support Specialist
2 days ago
Melbourne, Victoria, Australia beBeeRestorative Full time $97,955 - $111,142Job Title: Victim Support SpecialistThis role involves providing professional support and guidance to victims of crime in restorative processes across Melbourne and Regional Victoria.Key responsibilities include:Offering expert advice and assistance to victims during selected restorative processes.Fostering positive working relationships with stakeholders to...
-
Victim Support Specialist
2 days ago
Melbourne, Victoria, Australia beBeeVictimSupport Full time $79,122 - $96,073Job Title: Victim Support SpecialistAbout the RoleThis is a fixed-term opportunity that requires an individual with expertise in victim support services. The successful candidate will work with a high-performing team, providing triage services to victims of crime.The ideal candidate will have a strong understanding of family violence, sexual assault, and the...
-
Victim Support Worker
5 days ago
Melbourne, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $96,073 per yearUtilise your customer service and call centre expertise to provide support and advice to the Victim Services Support and Reform branchOngoing, full-time role working with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 3: $79,122 - $96,073 plus superannuationAbout the Business Unit:Victim Services, Support and Reform (VSSR) is...
-
Victim Support Worker
2 weeks ago
Melbourne, Victoria, Australia Department of Justice and Community Safety, Victoria Full timeJoin to apply for the Victim Support Worker role at Department of Justice and Community Safety, Victoria Join to apply for the Victim Support Worker role at Department of Justice and Community Safety, VictoriaUtilise your customer service and call centre expertise to provide support and advice to the Victim Services Support and Reform branch Ongoing,...
-
Victim Support Worker
2 weeks ago
Melbourne, Victoria, Australia Department of Justice and Community Safety, Victoria Full timeJoin to apply for the Victim Support Worker role at Department of Justice and Community Safety, VictoriaJoin to apply for the Victim Support Worker role at Department of Justice and Community Safety, VictoriaUtilise your customer service and call centre expertise to provide support and advice to the Victim Services Support and Reform branchOngoing, full-time...
-
Victim Support Specialist
2 days ago
Melbourne, Victoria, Australia beBeeSupport Full time $74,580 - $90,558Victim Support SpecialistThis role is an exciting opportunity to support the delivery of a landmark reform that prioritises the needs of victims and supports their recovery from violent crime.The successful candidate will be responsible for assessing written material to understand key issues and exercising sound decision making. They will also provide...
