Exceptional Customer Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $73,560 - $102,990
Banking Support Professional

The role of a Banking Support Professional is pivotal in delivering exceptional customer experiences. In this capacity, you will play a key part in supporting branches across Melbourne West Area by working collaboratively to deliver outstanding service.

About the Role

This Banking Support Professional position involves having in-depth conversations with customers, assessing their financial requirements and providing tailored solutions. You will also work closely with colleagues to identify opportunities and enhance customer outcomes.

Key responsibilities include conducting thorough financial health checks, providing options and education on our in-branch technology and digital banking services, and problem-solving with effective solutions that align with our risk-adverse culture.

Requirements
  • Proven experience delivering exceptional customer service
  • Excellent communication skills
  • Ability to articulate complex financial terms clearly
What We Offer

In this dynamic, commercial retail environment, you will have the opportunity to develop your skills and build a career while making a real difference for Aboriginal and/or Torres Strait Islander Peoples through our Indigenous Employee Network. Our organization values diversity and inclusion, welcoming applications from candidates with disabilities. If you require additional support, please contact us.

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