Support Administrator

3 days ago

Brisbane, Queensland, Australia beBeeDatabase Full time $60,000 - $80,000
Job Title

A Support Administrator is required to provide first-level support to clients with VDBA databases. The ideal candidate will have a genuine interest in the IT industry and be eager to learn and grow within the company.

The role involves monitoring client databases, investigating and resolving support requests, and working closely with colleagues and clients to create new sections of technical documentation.

Responsibilities
  • Receive and handle requests for support following agreed procedures.
  • Respond to common requests for support by providing information to enable resolution.
  • Carry out routine maintenance, installation, and problem resolution of MS SQL Server environments.
  • Develop an understanding of technical publication concepts, tools, and methods.
  • Work collaboratively with colleagues and clients to create high-quality technical documentation.
  • Provide accurate and consistent advice to clients and team members through various communication channels.
Requirements
  • Strong communication skills and ability to work effectively in a team environment.
  • Able to prioritize tasks, demonstrate initiative, and meet deadlines.
  • Prior experience in Microsoft SQL Server or similar environment (training provided).
  • Microsoft Technology Associate (MTA) certification to MCSA Level (desirable).
Benefits
  • Competitive remuneration package.
  • Ongoing training and development opportunities.
  • Flexible working arrangements and shift rotations.
About Us

We are a dynamic and growing organization committed to delivering exceptional service to our clients. We offer a supportive and collaborative work environment, and we're looking for like-minded individuals to join our team.

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