Process Manager
6 days ago
About Us
We maintain the integrity of the aged care system to improve the lives of older people. The Aged Care Quality and Safety Commission (the Commission) was formed in 2019.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join us with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
Our TeamThe Quality Assurance, Systems and Process team supports the Regulatory Operations Division by undertaking quality assurance activities and providing recommendations for improvements. They also prepare and maintain process documents and provide division-specific system support.
The RoleJob Summary:
The position will develop, implement and maintain operational process documents including incorporating quality assurance review findings into these documents. This work aims to support the Regulatory Operations Division to regulate effectively and implement strategies that enhance efficiency and effectiveness of provider registration, audit, compliance and enforcement activities.
Responsibilities include but are not limited to:
- Develop, review and continuously improve operational process documents to ensure compliance with legislative, financial and administrative frameworks.
- Contribute to the development and review of policies and resources, providing high-quality input that incorporates operational insights, legislative understanding and stakeholder perspectives.
- Maintain various registers ensuring accuracy, accessibility and compliance with recordkeeping and governance standards.
- Develop subject matter expertise and interpret relevant legislation providing analysis, insights and guidance on their implications for operations, and contribute to the development of processes that support compliance and mitigate risk.
- Respond to ad-hoc requests for process-related information and resources exercising sound judgement, effective prioritisation and discretion to ensure timely and appropriate outcomes that meet operational and strategic needs.
- Communicate effectively with internal stakeholders to foster collaboration, promote teamwork, advance initiatives and support cross-functional coordination.
- Identify opportunities for innovative ways of working evaluating and implementing improvements that enhance operational efficiency, clarity and quality of work.
- Contribute to change planning guide process implementation and assist colleagues to adapt to evolving priorities and ways of working or change management activities.
- Manage workflow and priorities independently maintaining accurate records and timely delivery of high-quality work outputs.
- Actively participate in performance and development framework activities engaging with relevant policies identifying and pursuing professional development opportunities and supporting peers in their growth and capability uplift.
Salary: $96,503 - $108,869 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Roles: Ongoing/Non-Ongoing basis with Non-Ongoing roles offered for an initial period of up to 12 months with the possibility of one extension up to an additional 12 months.
Applications: Close at 11:30PM AEST Applications are to be submitted via the Careers page.
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