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Customer Relationship Specialist

3 weeks ago

Wanneroo, Australia beBeeCustomerService Full time $41,800 - $81,920
Job Description

We are seeking a skilled and dedicated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for interacting with customers, managing relationships and enquiries, and providing exceptional customer service.

Our ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders. You will work closely with our sales teams, marketing department, and warehouse staff to ensure customer expectations and requirements are met.

Key responsibilities include:

  • Managing customer interactions, either in person, via phone or email
  • Collaborating with internal stakeholders to resolve customer issues and improve the customer experience
  • Preparing and following up on customer quotes, supporting our sales teams and branches across Australia
Requirements

To succeed in this role, you will need:

  • Excellent communication and negotiation skills
  • A strong customer focus with the ability to resolve issues effectively and efficiently
  • The ability to pick up new IT systems quickly
  • A proactive approach to building constructive and effective relationships
  • High attention to detail and ability to complete multiple tasks simultaneously
Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Ongoing training and professional development opportunities
  • Employee benefits with discounts on health and wellbeing products and services
  • Team lunches and team building activities
  • Employee Assistance Program