
Customer Service Specialist
6 days ago
BlueScope is a global business with operations spanning 18 countries and over 14,000 employees worldwide.
The Fielders business is seeking a Customer Service Representative to join the team based in Wangara. This role involves interacting with customers and managing their relationships and enquiries.
Key responsibilities include:
- Interacting with customers and resolving their queries.
- Collaborating with internal stakeholders to ensure customer expectations are met.
- Preparing and following up on customer quotes and providing internal support to sales teams.
- Resolving issues and improving the customer's experience.
- Ensuring tasks are completed in a timely manner and systems are updated accordingly.
Required skills and qualifications:
- Excellent communication and interpersonal skills.
- A strong customer focus and ability to resolve issues effectively.
- Ability to pick up new IT systems quickly.
- A proactive approach in building effective relationships.
- A high attention to detail and ability to complete multiple tasks simultaneously.
This role offers an opportunity to work in a dynamic team environment and contribute to delivering exceptional customer service.
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