Transforming Lives Through Exceptional Customer Experiences

1 week ago

Ipswich, South Dakota, Australia beBeeLeadership Full time $60,000 - $80,000
Customer Service Lead Position

We are seeking a highly skilled Customer Service Lead to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.

This is an exciting opportunity to lead a team of customer service professionals and contribute to the development of our company culture.

The ideal candidate will have a proven track record of providing outstanding customer service, managing teams, and achieving business objectives.

  • Key Responsibilities:
  • Provide leadership and guidance to customer service team members.
  • Develop and implement effective customer service strategies to improve customer satisfaction and loyalty.
  • Manage and resolve customer complaints in a timely and professional manner.
  • Maintain accurate records and reports of customer interactions and feedback.
  • Collaborate with other departments to ensure seamless customer experiences.

Required Skills and Qualifications:

  • Minimum 2 years of management experience.
  • Minimum 5-6 years of Customer Service experience.
  • Proven ability to strongly develop & up-skill teams / performance.
  • Experience working within the fitness & wellness industry highly regarded.
  • Clear commitment to your own development & progression.
  • PASSION FOR LEADING BY EXAMPLE & DRIVING EXCEPTIONAL TEAMWORK.

Benefits:

  • Premium Facilities: Be part of a leading health & wellness brand, working in luxurious & unique facilities.
  • Team Discounts: Enjoy complimentary membership and attractive discounts across the brand.
  • Friends & Family: Extend your membership to a friend or family member after 12 months of tenure.
  • Convenience: Access to onsite parking.

Continuous Learning: Benefit from ongoing training and professional development programs designed to keep you at the forefront of our industry.

Mentorship Opportunities: Work alongside a management team who are committed to your career growth and provide invaluable guidance and support.

Investment in Culture: Thrive in a culture that values teamwork, innovation, and excellence. Your ideas are heard, your contributions valued, and your successes celebrated.

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