Customer Experience Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century.

We are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Our team members are focused on creating valuable relations with current and new customers and working with highly professional teams in an environment where they will be valued, recognized and well rewarded.

They will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities:

• Manage customer experience by identifying issues proactively, building strong relationships with customers and identifying solutions which benefits both Maersk and the customer.
• Be the primary point of contact for customers via all communication channels and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understand external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Align with customer expectations upfront & respond with suggested solutions.
• Be fully responsible for customer satisfaction across Maersk product offering.
• Cross-sell & upsell Logistics and Services products to customers.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.

Required Skills and Qualifications:

• Knowledge of shipping, supply chain or logistics industry preferred
• Excellent stakeholder management-, interpersonal-, and communication-skills
• Energetic, well-organized, and self-initiated
• Analytical and problem-solving skills
• Good process understanding & digital proficiency
• Strong Microsoft office skills
• Ability to work under pressure keeping quality in focus
• Strong cost conscious and optimization mindset
• Fresh graduates are welcome to apply.

What We Offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment.

Our team members will have the opportunity to work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

As a member of our team, you will be valued, recognized and well rewarded.

At Maersk, we are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us.

Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.

As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.

With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.