Leader of Customer Experience

1 day ago

Tamworth, New South Wales, Australia beBeeCustomer Full time $31,000 - $93,000
Senior Aftersales Leader

We are seeking a seasoned Senior Aftersales Leader to drive customer satisfaction and loyalty. As a key member of our aftersales team, you will be responsible for managing customer interactions, ensuring seamless service delivery, and maintaining our reputation for excellence.

This role involves coordinating service processes, monitoring customer satisfaction, and collaborating with various departments to enhance the aftersales experience.

Key Responsibilities:
  • Develop and implement effective service strategies
  • Build strong relationships with customers and colleagues
  • Collaborate with cross-functional teams to drive business growth

The ideal candidate will have extensive experience in aftersales or customer service within the automotive sector or a related field. They must possess strong leadership skills, excellent communication abilities, and a proven track record in customer satisfaction.

Additionally, they should be highly organized, with a keen eye for detail, and proficient in using automotive service management software systems. Effective communication skills, both written and verbal, are essential for liaising with customers and colleagues at all levels.

A valid driver's license is required.

Requirements:
  • Extensive experience in aftersales or customer service within the automotive sector or a related field
  • Strong leadership and interpersonal skills with a proven track record in customer satisfaction
  • Exceptional organizational abilities with a keen eye for detail
  • Proficient in using automotive service management software systems
  • Effective communication skills, both written and verbal, with the ability to liaise with customers and colleagues at all levels
  • Ability to work in a fast-paced environment and adapt to changing priorities
Our Ideal Candidate

If you are passionate about delivering exceptional customer service and ready to take your career to the next level, we invite you to apply.

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