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Exceptional Customer Experience Leader
3 weeks ago
We are seeking an experienced Senior Operations Manager to lead and inspire a high-performing team dedicated to delivering exceptional service across the student lifecycle.
About the RoleAs a key member of our leadership team, you will be responsible for managing and motivating a team to deliver seamless and supportive experiences for our diverse student body.
Key Responsibilities- Lead and manage a high-performing team to deliver exceptional service and support to students.
- Develop and implement strategies to improve customer experience and retention rates.
- Collaborate with cross-functional teams to ensure alignment and effective communication.
- Proven leadership and stakeholder engagement skills.
- Strong customer-first approach and passion for creating outstanding experiences.
- Commitment to service excellence and continuous improvement.
This role plays a critical part in shaping the future of education and supporting learners, staff, and communities across NSW.
Working with UsYou will join a collaborative environment that values inclusivity, ongoing professional development, and wellbeing programs.
- Location: Kingswood and Meadowbank campuses
- Employment Type: Temporary Full Time (until 30 June 2026)
