Chief Customer Experience Architect
5 days ago
We are seeking a highly skilled Senior Solutions Architect to drive the design and delivery of customer-centric solutions that strengthen engagement and improve customer experiences.
- Define architecture for customer-facing initiatives across multiple projects, ensuring technical robustness and alignment with organisational standards.
Key responsibilities include:
- Translate business needs into scalable and reliable technical solutions.
- Provide technical guidance and oversight to cross-functional teams.
- Collaborate with stakeholders to ensure architecture aligns with business objectives and enterprise standards.
Required skills and qualifications:
- Proven experience in CRM solution architecture (Salesforce or similar preferred).
- Demonstrated success in designing multi-channel customer or member engagement solutions.
- Strong ability to influence without direct authority across teams and projects.
- Sound understanding of enterprise architecture principles.
This role offers a unique opportunity to shape the company's technology landscape and contribute to its growth and success.
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.
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