Chief Customer Platform Architect

1 week ago

Melbourne, Victoria, Australia beBeeSolution Full time $160,000 - $240,000
Unlock Your Potential as a Solution Architect

Join us in shaping the future of customer platforms and delivering exceptional customer experiences. As a key member of our team, you will design and evolve the architecture behind our unified customer experience.

Your expertise will be pivotal in guiding solution design across modern integration and governance tools, ensuring we have the right platform and data architecture to support current needs and future vision.

  • Key Responsibilities:
  • Architect the end-to-end customer and marketing data platform across CRM, MDM, Salesforce, APIs, and event-based systems
  • Lead design of customer master data solutions – including survivorship, identity resolution, and golden record logic
  • Demonstrate expertise in architecting data solutions using platforms such as Redshift or Databricks, with a strong command of advanced data modelling techniques
  • Enable data stewardship, consent management, and PII compliance through scalable architecture
  • Support real-time integration between systems like Kafka, MuleSoft, and other enterprise applications
  • Define platform patterns and guardrails aligned to strategic data models
  • Create architecture views using ArchiMate methodology
  • Collaborate closely with marketing, engineering, risk, and governance stakeholders
  • Coach and influence teams to enhance architecture maturity and promote customer-centric thinking

Requirements:

  • Deep solution architecture experience in Customer & Marketing Data Platforms, CRM, or enterprise integration
  • Strong knowledge of customer data models, hierarchical relationships, and segmentation logic
  • Experience with event-driven design (e.g., Kafka), data contracts, and lineage tracking
  • Comfort navigating complexity and leading cross-functional discussions with marketing, compliance, business, and technology teams
  • Experience in Data & Application Architecture including AWS services, Databricks, and Integration technologies
  • Familiarity with security, consent frameworks, PII handling, and governance best practices
  • Clear communication skills and emotional intelligence to influence across business and technology

What We Offer:

  • A range of flexible working and leave options
  • Discounts and offers on retail favourite stores and insurance products
  • Give back to communities with payroll giving, donation matching, and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs
  • Prioritise work/life balance with a robust employee assistance program and dedicated employee council

Our Culture:

We believe that diversity, talent, and passion are essential for creating a culture that is inclusive, accessible, and connected. Our people feel valued and supported, and we strive to create opportunities for growth and development. At our organization, we value creativity, collaboration, and innovation, and we are committed to building a workplace that is diverse, equitable, and just.

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