Restaurant Operations Manager

6 days ago


Parramatta, New South Wales, Australia Pacific Venues Full time

Job Summary

Pacific Venues is seeking a highly skilled and experienced Restaurant Operations Manager to lead our Ruse Bar & Brasserie, Threefold Patisserie, and Harvey's Hot Sandwiches team. As a key member of our management team, you will be responsible for driving business growth, ensuring exceptional customer service, and maintaining high standards of food quality and safety.

Key Responsibilities

  • Operational Excellence
    • Develop and implement strategies to improve operational efficiency, reduce costs, and increase revenue.
    • Monitor and control inventory, supplies, and labor costs.
    • Ensure compliance with health, safety, and food handling regulations.
  • Customer Service
    • Lead by example and promote a culture of exceptional customer service.
    • Develop and implement customer feedback mechanisms to drive continuous improvement.
    • Ensure that all staff members are trained to provide outstanding customer service.
  • Staff Management
    • Recruit, train, and develop a high-performing team of restaurant staff.
    • Conduct regular performance evaluations and provide constructive feedback.
    • Develop and implement training programs to enhance staff skills and knowledge.
  • Financial Management
    • Prepare and manage budgets, forecasts, and financial reports.
    • Monitor and control expenses, including labor, inventory, and supplies.
    • Develop and implement strategies to improve profitability.

Requirements

  • Education and Experience
    • Diploma or equivalent in Business, Hospitality, or related field.
    • At least 2+ years of previous restaurant experience, with management experience preferred.
  • Skills and Abilities
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to work under pressure and meet deadlines.
    • Proficient in Microsoft Office Suite or related software.

What We Offer

  • A competitive salary range of $80,000.00 – $85,000.00 per year.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.


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