Elevate the Guest Experience Specialist

3 days ago

Melbourne, Victoria, Australia beBeeHospitality Full time $90,000 - $120,000
General Manager Hospitality

Levy Australia | Melbourne Park & Tennis Australia Venues

Lead. Inspire. Elevate the Guest Experience.

  • This role demands operational expertise, a commitment to consistency, innovation, and continuous improvement within a fast-paced hospitality environment.
  • The General Manager Hospitality will be tasked with delivering legendary experiences for up to three million guests to hundreds of events the park welcomes each year, including the world's biggest tennis tournament, the Australian Open.
  • As our General Manager Hospitality, you will be the driving force behind an exceptional food and beverage experience that reflects client vision, brand, and values.

Leveraging Levy Australia's cutting-edge, guest-centric approach, this leadership role requires a dynamic and experienced General Manager Hospitality to take full accountability for delivering a high-quality food and beverage experience that aligns seamlessly with client ambitions, brand specifications, and standards.

Key Responsibilities:

  • Take full ownership of the food and guest experience across multiple premium venues.
  • Lead and inspire a high-performing team, blending permanent and event-based talent to deliver consistently exceptional service.
  • Drive culinary and service innovation, embedding best practice in every touchpoint.
  • Hold commercial accountability — from budget management and forecasting to cost control and revenue optimisation.
  • Partner with senior stakeholders at Melbourne Park, Tennis Australia, and Levy AU support teams to shape strategy and deliver on brand standards.
  • Identify and grow new business opportunities while strengthening existing client relationships.
  • Ensure compliance with all health, safety, and food safety legislation, while fostering a culture of safety, sustainability, and excellence.

Requirements:

  • Proven leadership in large-scale, multi-venue or high-volume hospitality environments.
  • Strong commercial acumen with a history of managing budgets and driving profitable growth.
  • Exceptional client relationship skills and the ability to collaborate with diverse stakeholders.
  • Deep understanding of workplace health & safety, food safety, and environmental sustainability.
  • A progressive mindset — you are a change-maker who thrives on innovation, not just maintaining the status quo.

Why join us?

At Levy, part of the Compass Group family, you will work with some of the most iconic venues in the country. You will have the autonomy to make bold decisions, the support of a global network, and the opportunity to shape hospitality experiences on a national and international stage.

Lead with passion, deliver with precision, and inspire with purpose.

  • Elevate Guest Experiences as a Leader

    7 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000

    Lead Guest Experience ManagerWe're seeking an exceptional leader to champion our premium guest experiences across a world-class wine destination. This newly elevated role will oversee the strategic and operational leadership of our Restaurant and Cellar Door, driving commercial success and inspiring a high-performing team culture.About the RoleAs Lead Guest...

  • Elevate Your Coffee Career as a Lead Coffee Experience Specialist

    6 hours ago

    Melbourne, Victoria, Australia beBeeSpecialist Full time $60,000 - $80,000

    Lead Coffee Experience SpecialistCoffee Experience Manager Job DescriptionWe're seeking a skilled and passionate Coffee Experience Manager to elevate our coffee program across the hotel. This is an exciting opportunity to lead and shape the coffee journey for our guests.Curate the Coffee JourneyCraft and manage the end-to-end coffee experience in every...

  • Exceptional Guest Experience

    4 days ago

    Melbourne, Victoria, Australia beBeeGuest Full time $60,000 - $83,000

    Concierge OpportunityWe are seeking a skilled Concierge to deliver exceptional service to guests and ensure their stay is memorable and enjoyable.About the RoleMaintain knowledge of local events, attractions, and experiences to recommend to guests.Work closely with colleagues to provide seamless guest experiences.RequirementsPrevious experience in concierge...

  • Guest Experience Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeGuest Full time $60,000 - $80,000

    Job OpportunitySeeking a highly skilled and professional individual to fill the role of Guest Experience Specialist.Location: The Westin Melbourne, Collins Street, Melbourne, AustraliaSchedule: Full TimePosition Type: Non-ManagementJob SummaryThe ideal candidate will possess exceptional interpersonal and communication skills, with the ability to provide...

  • Ultimate Guest Experience Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000

    About this RoleWe are seeking a highly skilled and enthusiastic Concierge to join our team at QT Melbourne. As the face of our hotel, you will be responsible for delivering exceptional customer service and creating unforgettable experiences for our guests.Your key responsibilities will include:Providing personalized support and guidance to our guests to...

  • Elevator Installation Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeInstallation Full time $75,000 - $94,000

    Job Title:Elevator Installation SpecialistAbout the Role:We are seeking a skilled and experienced Elevator Installation Specialist to join our team in Melbourne, Victoria. As an Elevator Installation Specialist, you will be responsible for installing, testing, and commissioning elevator systems in various locations.Key Responsibilities:Install, test, and...

  • Elevate Digital Experiences

    3 days ago

    Melbourne, Victoria, Australia beBeeDigitalExperience Full time $80,000 - $120,000

    We're seeking a visionary Digital Experience Specialist to elevate our digital presence through innovative design and user-centric solutions. This strategic role involves crafting compelling digital experiences that drive engagement and conversion. As an experienced professional, you will work collaboratively with developers, copywriters, and designers to...

  • Elevate Guest Experiences as a Senior Venue Manager

    4 days ago

    Melbourne, Victoria, Australia beBeeManager Full time $90,000 - $120,000

    Job OpportunityAn exceptional Venue Manager is required to lead a team and deliver outstanding guest experiences. Key responsibilities include ensuring guest satisfaction, creating connections with the local region, recruiting and training a high-performing team, evaluating guest satisfaction levels, and implementing continuous improvement.The successful...

  • Overnight Guest Experience Expert

    7 days ago

    Melbourne, Victoria, Australia The Ritz-Carlton Hotel Company, L.L.C. Full time

    Join to apply for the Overnight Guest Experience Expert role at The Ritz-Carlton Hotel Company, L.L.C.1 day ago Be among the first 25 applicantsJoin to apply for the Overnight Guest Experience Expert role at The Ritz-Carlton Hotel Company, L.L.C.Additional InformationJob Number25138015Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton...

  • Guest Experience Specialist

    24 hours ago

    Melbourne, Victoria, Australia beBeeGuest Full time $40,000 - $60,000

    Unlock the art of delivering exceptional guest experiences with our Guest Services Agent role.Your Day-to-DayWelcome guests and acknowledge IHG Rewards Club members and returning guests in person or over the phone, ensuring a seamless and personalized experience.Process transactions efficiently, manage payments, and facilitate smooth check-in and check-out...