Operational Task Coordinator

2 days ago

Melbourne, Victoria, Australia beBeeTrafficCoordinator Full time $42,000 - $55,000
Job Description

We are seeking highly motivated individuals to join our team as Traffic Coordinators

You will work with a team dedicated to effectively allocating tasks to ensure timely service to customers. Your responsibilities include planning and coordinating resources, responding to incoming requests with exceptional customer service, maintaining positive relationships with customers and drivers, and ensuring efficient task allocation in consultation with the team.

Duties and Responsibilities
  • Plan and coordinate resources to meet customer timeframes and workloads.
  • Respond to incoming requests with a high level of customer service.
  • Proactively maintain positive relationships with customers and drivers.
  • Evaluate resource requirements and allocate tasks efficiently.
  • Support customer service queries and provide updates and ETAs.
  • Manage and handle all customer inquiries, quotes, and job bookings.
  • Effectively allocate tasks to team members.
Required Skills and Qualifications
  • Previous experience in a similar role is preferred.
  • Experience in task coordination and allocation, preferably in a transportation or logistics setting.
  • Able to build strong relationships with team members.
  • Strong communication skills, both written and verbal.
  • Tech-savvy, with ability to quickly learn new programs.
  • Excellent attention to detail and time management skills.
  • Able to communicate and work well with diverse types of customers.
  • Able to multitask and prioritize in a fast-paced environment.
  • Sound judgment, high accuracy, and critical thinking.
  • Able to meet KPIs, use initiative, and be resourceful.
  • Adaptable nature and ability to work collaboratively in a support role.

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