Cloud Support Professional

16 hours ago

Sydney, New South Wales, Australia Saul Recruitment Full time
About the Role

We are seeking a highly skilled Cloud Support Professional to join our team in Sydney. As a key member of our IT support team, you will be responsible for providing exceptional technical support and administration services to our clients.

Job Summary

This is an exciting opportunity to work with a reputable and award-winning MSP, delivering top-notch Managed IT solutions to medium to large scale businesses. You will have the chance to work with cutting-edge cloud technology, collaborate with a talented team of engineers, and enjoy a supportive management style and culture.

Key Responsibilities
  • Provide Level 1 technical support and administration for multiple client environments
  • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
  • Conduct periodic onsite visits to client sites
  • Offer continual improvement recommendations
  • Maintain accurate records and ensure documentation is up to date
Requirements
  • A strong understanding of IT systems and technologies, with tertiary qualifications or industry certifications advantageous but not essential
  • Excellent interpersonal and communication skills, with the ability to effectively multitask and manage competing priorities
  • A friendly, positive, and customer-driven attitude, with a willingness to contribute to a collaborative team environment
  • Strong time management and organisational skills, with the ability to adapt to a fast-paced and ever-changing environment
What's in it for you?
  • The opportunity to work with a dynamic and growing MSP, collaborating with some of the best techs in the business
  • Loading opportunities for training, certification, and career development
  • The chance to work with cutting-edge emerging technology
  • An open, supportive, and collaborative culture and management style
Compensation

$45-50k base salary + superannuation, commensurate with skills and experience, provides a competitive compensation package that reflects the company's commitment to its employees' well-being.

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