Service Transition Lead Defence Digital Modernisation Specialist
3 days ago
At Leidos, we are seeking an experienced Service Transition Lead to join our Defence Digital team. As a key member of our team, you will be responsible for leading the transition of IT services into a modern, efficient, and effective service delivery model.
Key Responsibilities:
- Engage with key stakeholders to foster modern service delivery in a complex environment
- Build and develop cross-functional teams to adopt and mature better practice 'as a service' delivery methodologies
- Provide professional development support to a team of SME Capability Leads, acting as an SME yourself
- Coordinate and manage competing priorities to deliver contracted outcomes while managing relationships with key client stakeholders
- Report operational achievements, activities, and roadblocks at both a tactical and strategic level to various audiences, proactively calling out and managing/mitigating risks and issues
- Create, update, and manage governance artefacts relating to Change Management, Continuity Management, Disaster Recovery Management, Release and Deployment Management, Service Asset and Configuration Management, and Transition Planning and Support
Requirements:
- A proven ability to lead in a complex and demanding environment (4+ years)
- A strong ability to develop, organise, and work to defined outcomes and deliverables and manage competing priorities
- Demonstrated experience with influencing cross-functional collaboration between process teams and technical SMEs
- Experience managing people/teams (with remote workforce, preferably in ITSM space)
- Experience working with/within operational teams to transition capabilities into service
- Experience/strong understanding of IT Service Management (Change, Release, Incident, Problem, SACM, GFx)
- Experience with preparing communications for various audiences from tactical situation reports to high-level strategies and position papers
- Proven problem-solving skills
- Understanding of Risk and Issue Management and mitigation strategies
Desirable:
- Understanding of Service Portfolio Management
- Understanding of Business Architecture
- Understanding of ServiceNow CRM tool
Additional Information:
Due to the nature of the role, the successful candidate must be an Australian Citizen, hold a government NV-1 security clearance, with the expectation of obtaining an NV-2.
At Leidos, we offer a range of benefits, including 12 weeks' paid parental leave, flexible work practices, discounted health insurance, novated leasing, and more. We are committed to creating a truly inclusive workplace and welcome applications from diverse candidates.
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