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Implementation Manager, Australia Payroll Specialist
2 months ago
About Rippling
Rippling is a leading provider of unified workforce platforms, offering a comprehensive suite of HR and IT solutions for businesses.
Our platform connects every business system to one source of truth for employee data, automating manual work and streamlining processes.
With Rippling, businesses can easily manage payroll, benefits, computers, apps, and more, all in one place.
About the Role
This is an exciting opportunity to join our Global Implementation team as a specialist Implementation Manager, based in Sydney.
As a key member of our team, you will work closely with customers across various segments to implement and drive the adoption of our global products.
You will leverage deep domain expertise and partner with a deep knowledge of our global products, as well as strong commitment to customer experience.
Key Responsibilities
- Work one-on-one with clients to accurately interpret modern awards or enterprise agreements (EBAs) both during and after implementation.
- Partner with Implementation, Sales, and Support teams to ensure customer needs are being met throughout their customer journey.
- Collaborate closely with Product and Engineering to improve and troubleshoot customer issues, as well as provide feedback on product enhancements related to Australia compliance laws and best practices.
- Maintain in-product templates for standard Modern Awards configurations.
- Track ongoing updates to Australian labour laws and ensure our product remains on the cutting edge of those changes, and helping to communicate those changes to customers.
- Support in the development and documentation of processes and best practices in Rippling both for customers and prospects.
Requirements
- 3+ years of hands-on experience in a customer-facing role, ideally at a company in the HCM or Payroll space.
- 3+ years of demonstrated knowledge of Australian labour laws and payroll requirements, particularly modern awards and enterprise agreements.
- Proven track record of success managing multiple projects and stakeholders simultaneously in a fast-paced environment.
- Stellar communication and presentation skills; the ability to simplify complex concepts for any audience.
- A passion for building relationships and a deep commitment to driving an exceptional customer experience.
- Strong project management and organizational skills: high attention to detail with excellent work product, time management, and project execution.
- Excellent client-facing verbal and written communication skills.
- Strong critical thinking skills, a growth mindset, and a desire to continuously improve.
About the Team
The Global Implementation team is a dynamic and growing team, with several Implementation Managers located in the US and expanding globally.
We collaborate closely with account executives, engineers, and other stakeholders on a daily basis to continuously improve our products and ensure our clients receive a stellar product and end-to-end Rippling experience.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
