Senior Technical Support Expert

2 weeks ago

Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $150,000
Technical Support Specialist

We are seeking a highly skilled technical support specialist to join our team. As a key member of our engineering team, you will be responsible for providing technical assistance for products throughout their lifecycle.

The successful candidate will be responsible for:

  • Providing timely and effective technical support to customers via various communication channels.
  • Diagnosing and troubleshooting product issues, ensuring prompt resolution and customer satisfaction.
  • Creating and maintaining comprehensive documentation of support cases, solutions, and product updates.
  • Preparing regular reports on support metrics, trends, and customer feedback to inform product development.
  • Collaborating with engineering, product management, and quality assurance teams to communicate customer feedback and product performance issues.
  • Participating in product development meetings to provide insights from a support perspective.
  • Conducting training sessions for customers and internal teams on product features and best practices.
  • Developing and updating training materials and user manuals as needed.

Requirements include:

  • Degree in a mechanical, electrical, electronic, communications, computer science, aerospace or related field.
  • At least 6 years of relevant work experience.
  • Professional experience in the specification, design, analysis, manufacture, and test of products in aerospace or related industries, particularly unmanned systems.
  • Demonstrated knowledge and expertise with the application of systems engineering principles, data, and tools in aerospace or related industries.
  • Ability to ensure successful outcomes that meet project deliverables and adhere to critical deadlines.

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