Event Operations Manager

23 hours ago

City of Parramatta Council, Australia beBeeVenueServicesManager Full time $138,124 - $149,644

Venue Services Manager is a leadership role in charge of managing the daily operations of a theatre.

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  • Job Summary: We are seeking an experienced and results-driven Venue Services Manager to lead our team in providing exceptional customer service, coordinating events, and overseeing the day-to-day operations of the theatre.">
  • About the Role: The Venue Services Manager will be responsible for defining operational workflows, service standards, staffing structures, and resource plans. This includes ensuring regulatory and compliance requirements are satisfied prior to go-live and overseeing daily operations of all theatre functions.">
  • Key Responsibilities:
    • Lead and manage the venue establishment in coordination with project planning, budget tracking, risk management, and stakeholder engagement.
    • Define operational workflows, service standards, staffing structures, resource plans in preparation for venue launch.
    • Ensure regulatory and compliance requirements are satisfied prior to go-live.
    • Oversee daily operations of all theatre functions.
    • Coordinate and monitor service delivery across multiple business units and liaise with building management, service quality, efficiency and business performance metrics.
    • Implement business continuity plans and emergency procedures in alignment with policies.
    • Manage and develop all revenue and financial operations.
    • Establish and monitor food, beverage & bar operations.
    • Oversee and collaborate with the Programming, Business Readiness and Legal Teams to manage contracting, invoicing and insurance coverage.
    • Lead negotiations and relationship management with external hirers, touring producer and community clients.
    • Ensure the venue is maintained to a high standard of cleanliness, safety, presentation and functionality at all times.
    • Ensure signage, amenities and wayfinding are always accessible and aligned with brand standards.
    • Oversee FOH operations and ushering services to ensure all standards.
    • Monitor customer relations and feedback, respond to escalated complaints and initiate service improvements.
    • Supervise, coach, and lead an operational team towards achieving desired organisational outcomes.
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  • Requirements: To be successful in this role, you will need to possess strong leadership skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.">
  • What We Offer: In return for your hard work and dedication, we offer a competitive salary and benefits package, including access to ongoing training and development opportunities.">
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Apply Now: If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications for this role.

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