IT Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Sustain Recruit Full time
Job Title: IT Support Specialist

Role Overview:
The IT Support Specialist will be responsible for managing and maintaining Mobile Device Management platforms, including Microsoft Intune and Apple Business Manager. Additionally, they will build, develop, and operate services across the Microsoft stack, including Outlook, Teams with AV devices, and SharePoint.

Key Responsibilities:
• Manage and maintain Mobile Device Management platforms.
• Build, develop, and operate services across the Microsoft stack.
• Develop and maintain Standard Operating Environment (SOE) environments on Windows 10/11, aligning with modern standards and supporting SOE evolution through Autopilot for streamlined deployment.
• Oversee OS updates, ensuring compatibility, stability, and security of user endpoints.
• Oversee the packaging and deployment of applications using Intune.
• Collaborate with operational teams to resolve service requests and incident escalations, providing strong support to end-users and the modern workplace platform.
• Work closely with the Security Operations team to deploy vulnerability remediation using PowerShell and other tools.
• Administer the Microsoft Azure Virtual Desktop (AVD) environment, supporting high-demand project teams.

Requirements:
• Strong ability to read, create, modify, and run PowerShell scripts to support automation and security initiatives.
• Proven experience in managing Intune and Apple Business Manager platforms.
• Advanced knowledge of the Microsoft platform, including Outlook, Teams, SharePoint, and AV device integration.
• Hands-on experience in SOE builds, Windows OS lifecycle management, and deployments through Autopilot.
• Experience with Microsoft Defender or Qualys is an advantage, as you will collaborate closely on cyber security tasks.
• Experience administering AVD environments to support project demands.
• On-call readiness and availability to be onsite four days a week in Sydney.

Why Sustain Recruit?
Sustain Recruit is a dynamic and innovative company that is dedicated to building a secure, efficient, and modern workplace. We are looking for an IT Support Specialist who is passionate about building secure, modern workplace environments and has a strong background in IT support with a focus on the Microsoft ecosystem.

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