Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $142,000
Job Title: Technical Support Specialist - ServiceNow

We are seeking a skilled Technical Support Specialist to join our team, providing technical assistance and guidance to customers using the ServiceNow platform.

This role requires strong analytical skills, attention to detail, and excellent communication abilities. You will be responsible for troubleshooting and resolving complex technical issues, working closely with customers and internal teams to ensure timely resolution.

  • Main Responsibilities:
  • Provide expert-level technical support via phone, email, or chat to customers and administrators of our platform.
  • Collaborate with cross-functional teams to identify and address product issues and improve overall customer experience.
  • Analyze and troubleshoot complex technical problems, documenting solutions and sharing knowledge with the team.
  • Maintain in-depth knowledge of the ServiceNow platform, including cloud technologies and best practices.
  • Develop and maintain high-quality knowledge base materials to empower customers and optimize operational efficiency.
  • Manage multiple cases simultaneously, prioritizing tasks and meeting deadlines to deliver exceptional customer satisfaction.
  • Strengthen relationships with customers through effective communication, empathy, and solution-focused approach.

About Us:

We are a dynamic organization committed to delivering exceptional customer experiences. Our team is passionate about innovation, collaboration, and continuous learning.

Contact Information:

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