IT Support Specialist, Regional Delivery

1 month ago

Melbourne, Victoria, Australia SDA Saputo Dairy Australia Full time
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At SDA Saputo Dairy Australia, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world, while striving to foster an inclusive, growth-driven work environment.

How you will make contributions that matter:

This role reports to the IT Manager, Regional Service Delivery and is a member of a small team that plays a crucial role in providing second-level technical support and ensuring the smooth operation of IT services across our manufacturing sites and head offices.

Key Responsibilities:

  1. Provide 2nd level technical support for IT End User Computing and Mobile Device services, acting as the first point of contact for triaging issues and delivering user training.
  2. Collaborate with vendors to track and procure new equipment, oversee repairs, and schedule maintenance.
  3. Raise purchase requisitions for hardware and software purchases in response to business requirements.
  4. Monitor stock levels for essential hardware such as monitors, PCs, and printers.
  5. Support PC refreshes and assist with other IT activities as required by the organization.
  6. Generate periodic and ad hoc reports, maintaining and reporting on configuration management databases to meet central requests.
  7. Ensure compliance with IT standards and practices.

Requirements:

  1. Proficiency in Microsoft products and basic networking concepts.
  2. Experience with mobile phone and tablet support.
  3. Good understanding of manufacturing sites and head office operations.
  4. Strong organizational skills with the ability to manage multiple tasks simultaneously.
  5. Excellent communication and interpersonal skills, with a focus on user training and support.

Job Criteria

  1. This role is based in our Melbourne CBD office, with 3 days per week on-site. You will be required to travel to our regional sites based in Victoria every 3-4 weeks, potentially with an overnight stay. An Australian driver's license is required for this role.
  2. This role will require participation in an on-call roster.

Qualifications:

  1. Relevant technical experience in IT support or a related field.
  2. Familiarity with IT procurement processes and vendor management.
  3. Ability to perform hardware stock monitoring and maintenance.

Personal Skills:

  1. Strong problem-solving abilities and analytical thinking.
  2. Approachable and patient, with a customer-focused attitude.
  3. Ability to work independently and as part of a team.
  4. Excellent time management and prioritization skills.

We'll support you with:

  1. The opportunity to make contributions that matter, whilst being supported by a multinational, values-led company.
  2. Learning and development opportunities with the ability to grow in your own way.
  3. Flexible working options where operationally achievable.

Saputo Dairy Australia is an equal opportunity employer.

All applicants require full Australian working rights at the time of applying.

We are a 2024 Circle Back Initiative employer and commit to responding to every applicant.

As a leading dairy processor in Australia, Saputo produces, markets, and distributes a variety of products, with a portfolio of well-loved brands such as Devondale, Liddells, CHEER, Mersey Valley and Tasmanian Heritage.

Our people bring these popular brands to life, while servicing our farming communities and through our AG Warehouse network.

Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success.

You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.

"}

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