Business Transformation Specialist

1 month ago

Sydney, New South Wales, Australia HSBC Full time

About the Role

HSBC Australia is seeking a talented Business Transformation Specialist to join our Wealth and Personal Banking team.

As a Business Transformation Specialist, you will be responsible for driving business streamlining projects to ensure optimal solutions for business initiatives.

Main Responsibilities

  • Drive business streamlining projects ensuring optimal solutions for business initiatives
  • Work with diverse stakeholders delivering technical and operational enhancements
  • Identify opportunities and re-engineer processes contributing to customer experience improvement, revenue enhancement or cost reduction
  • Implement process and change improvements while measuring and reporting business service metrics (costs, turnaround time, quality)
  • Lead re-engineering initiatives with WPB

Requirements

  • Bachelor's degree in a Finance and/or business-related field and relevant work experience as a Lean Six Sigma Black Belt and mentoring other LSS practitioners
  • A creative thinker who has a strong desire to challenge existing work practices and effect positive change to enable the bank to meet its strategic aims
  • Outstanding interpersonal and stakeholder management skills with proven ability to communicate effectively at all levels of management
  • Strong track record of applying influencing skills to motivate and engage key stakeholders to effectively implement business process changes with measurable financial and qualitative benefits
  • Excellent analysis and problem-solving capabilities applied with demonstrable impact in projects

About HSBC

HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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