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Customer Support Specialist

3 weeks ago


Sydney, New South Wales, Australia beBee Careers Full time

Customer Support Specialist

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We are seeking a highly skilled and dedicated Customer Support Specialist to join our team.

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In this role, you will be responsible for providing exceptional customer support and service, ensuring that every customer interaction is positive and memorable.

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  • Develop and maintain a deep understanding of our products and services.

  • Provide expert guidance and support to customers via phone, email, and chat.

  • Analyse customer feedback and concerns, escalating issues to relevant teams as needed.

  • Stay up-to-date with industry trends and best practices in customer support.

  • Collaborate with colleagues to drive business growth and improve customer satisfaction.

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Responsibilities:

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As a Customer Support Specialist, you will be responsible for:

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  • Handling customer inquiries and resolving issues promptly and professionally.

  • Providing detailed explanations and instructions to customers.

  • Documenting customer interactions accurately and thoroughly.

  • Identifying areas for process improvement and collaborating with teams to implement changes.

  • Supporting the onboarding process for new staff members.

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Benefits

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We offer a range of benefits, including:

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  • A comprehensive training program.

  • A performance-based bonus scheme.

  • A flexible working arrangement.

  • A pension plan.

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