Customer Support Specialist

5 days ago

Sydney, New South Wales, Australia PU Prime Full time
Customer Support Specialist

PU Prime is a globally recognized CFD broker with a presence in over 20 offices worldwide. Licensed in top-tier jurisdictions, we are dedicated to long-term growth and sustainability. Our clients benefit from a highly competitive trading environment, with access to more than 1,000 instruments across forex, indices, commodities, stocks, and cryptocurrencies. Our culture is dynamic, fun, and results-oriented. We believe in giving our team full autonomy, empowering you to take ownership of your work. With our hybrid work model, you'll also have the flexibility to enjoy more personal time outside of the office.

About the Role

As a Customer Support Specialist, your key focus will be to strengthen partner relationships, drive long-term loyalty, and minimize attrition. You will work closely with the Sales Head to support and manage relationships with our key partners, including IBs and CPAs, ensuring they receive the highest level of service and engagement. Your goal will developing long-term relationships, encouraging continued activity, and helping drive the overall success of our global partnership network.

Responsibilities

  • Serve as the first point of contact for key partners (IBs, CPAs), providing prompt and professional responses to all inquiries.
  • Proactively engage with existing partners to understand their needs, concerns, and performance goals.
  • Deliver solutions in a professional, respectful, and partner-focused manner, ensuring timely and accurate responses.
  • Help turn inactive or low-performing partners into active contributors through targeted engagement and tailored support.
  • Work closely with internal teams including Sales, Marketing, and Support to ensure partner needs are being met efficiently.
  • Manage communications through calls, emails, and other channels with professionalism and attention to detail.
  • Support in building and implementing partner loyalty initiatives and retention strategies.

Qualifications

  • 1–3 years of experience in customer retention, relationship/account management, or sales—preferably in the CFD, forex, or financial services industry.
  • Willingness and ability to work across different time zones, as many of our partners are based in Europe.
  • Excellent interpersonal and communication skills, with a proactive and partner-oriented approach.
  • Able to respond and act in a timely, detail-oriented, and professional manner.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service and Sales

Referrals increase your chances of interviewing at PU Prime by 2x

Sign in to set job alerts for "Customer Support Specialist" roles.Customer Support Specialist, Workvivo - APJ(Based in Sydney)

Sydney, New South Wales, Australia 2 weeks ago

Casual Customer Support Representative - AED Managed Services

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Millers Point, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

North Ryde, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Customer Service Specialist (Member Support) - Sydney CBD, NSW

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 1 month ago

North Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 33 minutes ago

Customer Service Representative - Receivables

Sydney, New South Wales, Australia A$60,000.00-A$68,000.00 1 month ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia A$60.00-A$65.00 3 weeks ago

Customer Support Specialist - Strategic Accounts

Pyrmont, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 6 days ago

Customer Service Representative - Sydney, Australia

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia A$60,000.00-A$75,000.00 1 day ago

North Sydney, New South Wales, Australia 5 days ago

Customer Service Representative Fraud - Scams

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 6 days ago

Specialist, Customer Service, Sydney, Australia

Sydney, New South Wales, Australia 2 weeks ago

Arndell Park, New South Wales, Australia 5 months ago

Customer Service Specialist - Part Time – 20 hours per week

Sydney, New South Wales, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Support Consultant

    7 hours ago

    Sydney, New South Wales, Australia Forward Ability Support Full time

    1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Join a Not for Profit who will provide you full training to be successful in your roleFull Time - 4 day work week with Hybrid work (2 days WFH)Access to salary packaging benefits - increase your take home payJoin a Not for Profit who will provide you full...

  • Customer Support Consultant

    5 hours ago

    Sydney, New South Wales, Australia Forward Ability Support Full time

    1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Join a Not for Profit who will provide you full training to be successful in your roleFull Time - 4 day work week with Hybrid work (2 days WFH)Access to salary packaging benefits - increase your take home payJoin a Not for Profit who will provide you full...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBee Careers Full time

    Customer Support Specialist Job DescriptionAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team. This is an exciting opportunity for a customer-focused individual to provide exceptional support to our customers, ensuring their needs are met and exceeding their expectations.

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBee Careers Full time

    Customer Support Specialist Role OverviewJob Summary:This is a fantastic opportunity for a skilled Customer Support Specialist to join our team! As a Customer Support Specialist, you will be responsible for delivering exceptional customer experiences by providing timely and effective solutions to customer inquiries and concerns.Key Accountabilities:Respond...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBee Careers Full time

    Vulnerability Support SpecialistAt the core of our business lies a commitment to creating a better world for everyone. We do this by providing opportunities for our customers and colleagues through global connectivity. Our team works tirelessly to ensure that every individual receives the best possible support, no matter their circumstances. As a...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBee Careers Full time

    Customer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues with ease?We're seeking a skilled Customer Support Specialist to join our team. In this role, you'll be responsible for providing top-notch support to our customers via phone, email, web chat, and social media.Your...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBee Careers Full time

    We are seeking a Customer Support Specialist to join our team for Good Friday events. As a Customer Support Specialist, you will be responsible for providing top-notch customer service to attendees and ensuring the smooth operation of event activities. Your primary duties will include ticket sales, customer support, and information...

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBee Careers Full time

    The role of Customer Support Specialist is a critical part of the digital health service, requiring excellent communication and technical skills to ensure seamless customer support.About the RoleThe Customer Support Specialist will be responsible for providing timely and professional support to customers, resolving issues and faults with IT-related...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBee Careers Full time

    Customer Support SpecialistWe are looking for an organized and detail-oriented individual to join our customer support team as a Customer Support Specialist. The ideal candidate will possess strong communication skills and the ability to work independently.Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and efficient...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBee Careers Full time

    Customer Support SpecialistWe are looking for a proactive and motivated individual to join our team as a customer support specialist. This role is ideal for someone who wants to learn and grow with us.In this position, you will be responsible for providing exceptional customer service and administrative support. You will assist in managing and organizing...