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Customer Support Specialist
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Customer Support Specialist
Job Description:
We're looking for a talented Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences over the phone.
About the Job:
In this role, you'll have the opportunity to work with a variety of customers, helping them with their queries and concerns. You'll also have the chance to participate in training and development programs to enhance your skills and knowledge.
Key Responsibilities:
- Customer Support: Respond to inbound calls, addressing client needs effectively.
- Problem Solving: Engage in quality discussions to understand why customers want to discharge their policy and offer valuable solutions to retain them.
- Negotiation: Use proactive skills to turn disconnection requests into opportunities to save the customer relationship.
- Continuous Improvement: Participate in training and learning to enhance your knowledge and skills to create value.
- Delivery Focus: Strive to meet or exceed all metrics and KPIs while providing consistent, excellent service.
- Culture Champion: Embrace our values and shine with positivity, energy, and integrity.
About You:
To succeed in this role, you'll need:
- Experience in a customer-focused environment.
- Background in front office call centres, administrative, or customer service roles.
- Strong commitment to delivering quality customer service over the phone.
- Excellent communication and interpersonal skills, including patience, clarity, and empathy in personal, written, and telephone interactions.
- Ability to build and sustain positive working relationships with internal stakeholders.
