Customer Support Specialist

3 weeks ago

Sydney, New South Wales, Australia PU Prime Full time
Customer Support Specialist

PU Prime is a globally recognized CFD broker with a presence in over 20 offices worldwide. Licensed in top-tier jurisdictions, we are dedicated to long-term growth and sustainability. Our clients benefit from a highly competitive trading environment, with access to more than 1,000 instruments across forex, indices, commodities, stocks, and cryptocurrencies. Our culture is dynamic, fun, and results-oriented. We believe in giving our team full autonomy, empowering you to take ownership of your work. With our hybrid work model, you'll also have the flexibility to enjoy more personal time outside of the office.

About the Role

As a Customer Support Specialist, your key focus will be to strengthen partner relationships, drive long-term loyalty, and minimize attrition. You will work closely with the Sales Head to support and manage relationships with our key partners, including IBs and CPAs, ensuring they receive the highest level of service and engagement. Your goal will developing long-term relationships, encouraging continued activity, and helping drive the overall success of our global partnership network.

Responsibilities

  • Serve as the first point of contact for key partners (IBs, CPAs), providing prompt and professional responses to all inquiries.
  • Proactively engage with existing partners to understand their needs, concerns, and performance goals.
  • Deliver solutions in a professional, respectful, and partner-focused manner, ensuring timely and accurate responses.
  • Help turn inactive or low-performing partners into active contributors through targeted engagement and tailored support.
  • Work closely with internal teams including Sales, Marketing, and Support to ensure partner needs are being met efficiently.
  • Manage communications through calls, emails, and other channels with professionalism and attention to detail.
  • Support in building and implementing partner loyalty initiatives and retention strategies.

Qualifications

  • 1–3 years of experience in customer retention, relationship/account management, or sales—preferably in the CFD, forex, or financial services industry.
  • Willingness and ability to work across different time zones, as many of our partners are based in Europe.
  • Excellent interpersonal and communication skills, with a proactive and partner-oriented approach.
  • Able to respond and act in a timely, detail-oriented, and professional manner.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service and Sales

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