Participant Services Officer
4 weeks ago
About the Role:
We are seeking a skilled Participant Services Officer to join our team at Mai-Wel. As an NDIS specialist, you will be responsible for managing participant information, ensuring compliance with NDIS funding requirements, and providing specialist advice to help participants reach their potential.
Key Responsibilities:
- Process and manage participant data with accuracy and efficiency.
- Resolve participant queries and escalate when needed.
- Work closely with service teams to meet participant outcomes.
- Stay up to date with NDIS frameworks and financial policies.
- Contribute to reporting, decision-making and system improvements.
- Ability to assist team with leave coverage, as required.
About You:
- Experience working with NDIS funding and frameworks.
- Tech-savvy and comfortable using CRM systems and Microsoft Office.
- Thrives in a fast-paced environment and can manage competing demands.
- Excellent communication skills and can build positive relationships with internal and external stakeholders.
- Certificate IV in Business, Administration, or a related field.
What's in it for you?
- Flexibility: Work 15.2 hours across 2-3 days to suit your lifestyle.
- Salary Benefits: Competitive salary with not-for-profit salary sacrifice options that maximise your take home pay.
- Laptop Provided: Mai-Wel will provide the tools you need to work from the office or home.
- Hybrid Work: Enjoy a mix of office and remote working arrangements.
- A Career Full of Possible: Join a dynamic, growing organisation with opportunities for professional development and career progression.
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